FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
Your satisfaction is our top priority. If you’re not fully delighted, you can return your purchase within 30 days for a refund in accordance with our Refund Policy.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery takes 6–11 business days within the United States.
How much is shipping? Where do you ship to?
We offer free shipping on all U.S. orders. Currently, we ship exclusively within the United States to ensure the highest level of service.
Can you tell me more about your shipping process?
Once your order is placed, you will receive a confirmation email. When your package ships, you’ll receive a tracking link to follow your order in real time.
How can I track my order?
You’ll find your tracking link in your shipping confirmation email. If you encounter any issues, our customer service team is here to help at gethelp@mercilenbeauty.com
Will I pay customs?
No. All orders ship domestically within the United States, so you won’t incur customs fees.
Find answers about our products
Products Information
What makes Mercilen™ different from other skincare brands?
Unlike generic products found on marketplaces, Mercilen™ is positioned as accessible luxury skincare. We combine advanced ingredients such as marine botanicals, sea grapes, and collagen with refined packaging and a premium shopping experience.
Why is Mercilen™ more accessible than luxury houses?
While prestigious brands often charge $100+ for a single cream, our direct-to-consumer model allows us to offer formulas inspired by luxury skincare at a more approachable price — without compromising quality.
Where are your products made?
Our products are developed with carefully selected manufacturing partners and undergo strict quality controls before reaching you.
Is Mercilen™ safe for all skin types?
Yes. Our formulas are designed to be gentle yet effective, suitable for a wide range of skin types. If you have sensitive skin, we recommend performing a patch test first.
Do you test on animals?
No. Mercilen™ is cruelty-free and never tested on animals.
Can I see your certificates?
Yes, we hold relevant certifications for product safety and compliance. Please contact us at gethelp@mercilenbeauty.com if you’d like more details.
Do you offer samples or travel sizes?
Currently we do not, but we are working on travel-friendly options for the future.
Find answers about our products
Payments & Orders
What payment methods do you accept?
We accept all major credit cards as well as secure online payments through Airwallex.
Is my payment secure?
Absolutely. All transactions are encrypted and processed through trusted, PCI-compliant providers.
Can I cancel or modify my order?
We process orders quickly, but please reach out immediately to gethelp@mercilenbeauty.com. If your order has not yet shipped, we will do our best to accommodate your request.
Do you offer discounts or loyalty programs?
Yes. Subscribe to our newsletter to receive exclusive offers and updates on our upcoming loyalty program.
Find answers about Mercilen
Brand & Values
Is this the official Mercilen™ store?
Yes. This website is the only official online boutique for Mercilen™ skincare in the United States. Please be aware that some unauthorized websites may display or attempt to sell products under the Mercilen™ name. We cannot guarantee the authenticity, safety, or quality of items purchased outside of our official store. Shopping here ensures you receive genuine Mercilen™ products with the full experience, support, and guarantees you deserve.
What are your commitments to sustainability?
We strive to minimize waste with recyclable packaging and are actively exploring eco-conscious production practices.
How do you combine science and nature?
Our approach blends proven scientific formulations with natural, marine-inspired ingredients to deliver skincare that feels luxurious and effective.
Why don’t I see Mercilen™ in Sephora or Amazon Luxe?
Mercilen™ is distributed exclusively through our official online boutique. This direct model allows us to maintain accessible prices while preserving a luxury experience.
"When I started Mercilen™, my vision was simple: create skincare that feels as luxurious as the world’s most iconic brands, yet remains within reach. I believe beauty should be about trust, authenticity, and everyday elegance - not about chasing trends or empty promises."
Lisa Kim, Founder of Mercilen™ From Guangzhou City